City Cave Case Study

Case Study 2024 Wellness · Growth marketing

CITY CAVE

Dom
Float therapy pool at City Cave
total revenue lift
13% 
weeks, closed scope
12 
ongoing retainer
None 

Overview

Insight-led growth work for Australia’s float and recovery franchise, delivered as a Three Month Rule closed-scope project.

A national franchise with strong retail presence but under-leveraged digital demand. The brief: find the insight, fix the funnel, and prove it in a quarter.

What was built

  • SEO and content system built around real search demand
  • Paid and organic working one funnel
  • Reporting the franchise could run itself

Approach & Tools

Key decisions

  • Start from search demand, not brand ideas
    The content system was built from what people in each franchise territory actually search for around recovery, float and sauna, not from a content calendar invented in a meeting. Demand first, content second.
  • One funnel, two channels
    Paid social and organic were measured against the same funnel instead of reporting as separate channels, so budget moved to whichever was cheaper at each stage rather than defending its own line on a dashboard.
  • Hand over the machine, not a dependency
    Twelve weeks, closed scope, no retainer. The reporting and content system were built so the franchise team could run them without me, which is the test every engagement here has to pass.

Inside look

Infrared sauna at City Cave Float therapy pool at City Cave
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